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FAQ
1. What type of products do you sell?
We sell digital strategy guides delivered as downloadable PDF files. All products are informational and designed to help users improve their social media planning and growth structure.
2. How do I receive my digital product?
Your digital file is delivered instantly to the email address you provide during checkout. If you do not see it, please check your spam or promotions folder.
3. Do you ship physical items?
No. Our store exclusively offers digital products. There is no physical shipping or postal delivery involved.
4. Can I get a refund after purchasing?
Since digital files cannot be returned or verified for non-use, all sales are final once the product has been delivered. Refunds are only possible if you did not receive your file or received the wrong one.
5. What should I do if I didn’t receive my download?
Please check your spam folder and confirm your email address is correct. If the file is still missing, contact us at hello@morethanstore.com and we’ll resend it immediately
6. Can I share or resell the PDF I purchased?
No. All digital products are licensed for personal use only. Redistribution, reselling, or sharing the files is strictly prohibited.
7. Do your strategy guides guarantee specific growth results?
No. Our materials provide general strategic frameworks, but individual results depend on how the customer applies the information. We do not guarantee specific outcomes.
8. Can I access my digital file on multiple devices?
Yes. Once delivered, you may download and open your PDF on any device you personally own.
9. What if I entered the wrong email address during checkout?
Contact us with your order details. Once you provide a correct email, we will resend your digital product. We cannot guarantee delivery if the wrong email remains active.
10. How can I contact customer support?
You can reach us anytime at hello@morethanstore.com or by phone at +1 707 606 1868. We typically reply within 24–48 business hours.